CALL CENTRE AGENT (JHB North)

About

Description

To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs.

Responsibilities

• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Qualifications

• 1 - 2 years experience in a similar environment
• FAIS Requirements:
• This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.
• MATRIC: NQF Level 04

Application instructions:

• Apply now.